IT Cloud Infrastructure Engineer

Job Description Join our Support Center and be a pivotal resource to our field and distribution teams -where innovation, cross-functional collaboration, and career growth come together in an exciting environment! Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119 Schedule: Monday - Friday, Weekends as needed, 40-50 hours per week Pay: $120,000 - $140,000 salary Job Type: Full-time, Part-time, Temporary/Contract Benefits: • Employee Discount • Employer-Paid Life Insurance • Flex Time Off • Disability Insurance • Medical, Dental, and Vision Insurance • Paid Parental Leave • 401(k) with company match Job Summary: The IT Cloud Infrastructure Engineer is responsible for designing, building, and maintaining secure, scalable cloud and on-premises infrastructure to support the organization's technological needs. This role champions a cloud-first strategy, ensuring all systems and processes meet organizational and compliance standards while enabling teams to operate efficiently. The ITCIE plays a key role in safeguarding systems and networks, delivering robust SaaS, cloud, and security solutions, and driving technology initiatives that position the company and its partners for success. This position reports to the Director of IT Infrastructure & Services. Job Responsibilities: • Champion a cloud-first approach in designing, deploying, and maintaining infrastructure and applications to advance organizational goals. • Document and automate IT workflows, including authentication, authorization, and SaaS integrations. • Lead technical initiatives, mentor team members, and facilitate cross-training on key infrastructure functions. • Collaborate with Information Security to implement identity and access management solutions. • Develop and enforce infrastructure architecture principles, standards, and server build/configuration guidelines. • Coordinate with vendors and stakeholders to assess technology needs and deliver robust solutions. • Administer and troubleshoot systems (Windows OS, SAN, Exchange, Active Directory, DNS, DHCP, etc.), ensuring high availability and performance. • Conduct capacity and performance analysis, lead patch management, and oversee change/release management processes. • Research emerging technologies and recommend solutions that optimize cost, adoption, and standardization. • Drive continuous improvement in team processes and align infrastructure with IT service objectives. • Prepare reports and correspondence for executive leadership. • Ensure consistent application of processes, policies, and practices. • Perform other duties as assigned. Job Requirements: • Bachelor's degree in computer science, engineering, or a related technical field, or equivalent experience. • Proven ability to collaborate effectively in a high-performing team environment. • Strong initiative and problem-solving skills; proactively addresses challenges and drives results. • Excellent communication skills, able to convey complex technical concepts to diverse audiences. • Customer-focused mindset with a commitment to understanding and meeting stakeholder needs. • Demonstrated organizational skills; prioritizes tasks and manages information efficiently • Responds promptly and accurately to emerging issues, leveraging available resources for effective resolution. Job Requirements Preferred Qualifications • Experience supporting large-scale, multi-location environments (1000+ users), ideally in retail. • Advanced proficiency in Windows Server administration (2012-2025), Active Directory, and infrastructure automation (Terraform, Ansible, Azure RM). • Hands-on expertise with cloud and virtualization platforms (Azure, AWS, GCP, VMWare, Hyper-V). • Proven ability to implement and administer MDM, SSO, MFA, asset management, and VPN solutions across Windows and Mac enterprise environments (including JAMF Connect). • Familiarity with network and system security and monitoring technologies (SonicWALL, Palo Alto, Meraki, Juniper Mist, HPE SimpliVity, CradlePoint ECM, PRTG). • Strong understanding of authentication and provisioning protocols (SAML, OIDC, SCIM, API-based workflows) and multi-factor authentication solutions. • Demonstrated ability to troubleshoot complex systems, integrations, and networking issues efficiently Additional Requirements • Frequent sitting • Limited standing, walking, climbing, crouching, bending, pushing, or pulling • Limited travel or overnight • Occasional travel or overnight • Frequent travel or overnight; including international • Normal or corrected vision and hearing • Can distinguish varying or specific colors, patterns, or materials • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures • Typically, indoors • Typically, in a consistent temperature • Lift 0-25 lbs. • Use of fine motor hand functions About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities. Apply tot his job