Guest Experience Ambassador Remote
About The FlexAt The Flex, we’re redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietary Property Management System (PMS) powers this revolution — automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll thrive here. The RoleAs a Guest Experience Ambassador, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.This is a dynamic, people-first role — ideal for someone who loves helping others, stays composed under pressure, and wants to shape a new global standard in hospitality.⚙️ Key ResponsibilitiesGuest Support – Be the main point of contact for guests via chat, email, and phone — responding promptly, kindly, and efficiently.Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay runs smoothly.Issue Resolution – Take full ownership of challenges, find creative solutions, and transform potential frustrations into moments of delight.Proactive Communication – Anticipate guest needs, share clear updates, and provide thoughtful recommendations.Feedback & Insights – Collect and analyze guest feedback to help refine our systems, processes, and service standards.Collaboration – Work closely with Operations, Product, and Tech to enhance the end-to-end guest journey. What You BringExcellent communication skills — fluent in English (French or other languages are a plus).Experience in hospitality, short-term rentals, or customer service.Tech-savvy and confident using PMS, CRM, and digital support tools.Calm, empathetic, and professional — even when things get busy.Sharp attention to detail, a proactive mindset, and a genuine passion for people. Why Join The FlexMake an Impact – Help shape how people experience home and travel across the world.Grow Fast – Join a rapidly scaling company with global ambitions and real career opportunities.Collaborate Globally – Work with a diverse, high-performing international team.Remote-First Culture – Work from anywhere; we care about results, not hours.Earn Rewards – Competitive salary with performance-based incentives. The FlexWe’re not just another property company.We’re building a global ecosystem for flexible living — powered by technology, automation, and a human touch.If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.#LI-Remote