**Experienced Social Media Customer Support Specialist – Magical Experiences for Disney Fans**

Are you a social media enthusiast with a passion for delivering exceptional customer service? Do you have a knack for resolving complex issues and turning customer complaints into magical experiences? If so, we invite you to join the dynamic team at blithequark as an Experienced Social Media Customer Support Specialist. In this role, you will be the face of blithequark on various social media platforms, providing top-notch support to Disney fans worldwide. **About blithequark** blithequark is a leading entertainment company that has been captivating audiences for generations with its enchanting stories, memorable characters, and immersive experiences. As a global leader in the entertainment industry, blithequark is committed to delivering magical experiences that exceed customer expectations. Our team of passionate and dedicated professionals is driven by a shared vision to bring joy and wonder to fans of all ages. **Key Responsibilities** As an Experienced Social Media Customer Support Specialist at blithequark, you will be responsible for: * Monitoring and responding to customer inquiries on blithequark's social media platforms, including Facebook, Twitter, Instagram, and others. * Providing accurate and timely information regarding blithequark products, services, and policies. * Addressing customer complaints and escalating issues when necessary to ensure customer satisfaction. * Collaborating with team members to maintain a consistent and high-quality support experience. * Keeping up-to-date with blithequark promotions, events, and updates to provide informed responses to customers. * Utilizing customer feedback to suggest improvements to blithequark's social media engagement strategies. * Maintaining a positive and professional demeanor in all customer interactions. **Essential Qualifications** To succeed in this role, you will need: * Excellent written communication skills with a strong command of the English language. * Proficiency in using social media platforms for professional purposes. * Strong problem-solving abilities and attention to detail. * Ability to work independently and manage time effectively in a remote work environment. * Familiarity with blithequark products, services, and the company's values. * Customer service experience, preferably in a social media or online support setting. * Technical proficiency with CRM software and other customer support tools. **Preferred Qualifications** While not required, the following qualifications will make you a strong candidate: * Minimum of 1-2 years of experience in customer service or social media support. * Experience working in a remote setting is preferred. * Knowledge of blithequark products and services is a plus. **Working Hours** As a remote employee, you will have the flexibility to work from anywhere, at any time. However, you will be required to work flexible hours, including evenings, weekends, and holidays as needed to support blithequark's global customer base. **Skills and Competencies** To excel in this role, you will need: * Strong understanding of social media etiquette and best practices. * Ability to multitask and manage multiple customer interactions simultaneously. * Excellent organizational skills and the ability to maintain accurate records. * Empathy and patience in handling customer inquiries and complaints. * Ability to quickly learn and adapt to new technologies and processes. **Benefits** As a valued member of the blithequark team, you will enjoy: * Competitive salary and performance-based incentives. * Flexible work-from-home arrangements. * Comprehensive health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for career growth and development within the company. * Employee discounts on blithequark products and services. **Why Join Us** At blithequark, we are passionate about creating magical experiences for our customers. As a member of our team, you will have the opportunity to: * Be part of a dynamic and creative team that values innovation and excellence. * Work with one of the most beloved brands in the world and bring joy to fans of all ages. * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction. * Receive continuous support and training to excel in your role. **How to Apply** If you are a social media enthusiast with a passion for delivering exceptional customer service, we invite you to submit your resume and a cover letter detailing your relevant experience and passion for blithequark. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Join the blithequark team and help us create magical experiences for Disney fans around the world. Apply Job! Apply for this job