**Experienced Part-Time Tier 1 Customer Support Agent – Remote Contractor**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Part-Time Tier 1 Customer Support Agent. As a remote contractor, you will play a vital role in providing world-class support to high-level executives and professionals from premier companies worldwide. **About blithequark** blithequark is a leading provider of online leadership development programs that empower individuals and organizations to achieve their full potential. Our innovative solutions cater to the needs of executives and professionals from diverse industries, fostering a culture of growth, collaboration, and success. As a Part-Time Tier 1 Customer Support Agent, you will be an integral part of our team, working closely with our clients to ensure their online learning experience is seamless, efficient, and enjoyable. **Key Responsibilities** As a Part-Time Tier 1 Customer Support Agent, you will be responsible for: * Enthusiastically supporting clients with their technical, logistical, and other needs via email, chat, phone, and web-based tools. * Accurately identifying and troubleshooting technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios. * Promptly escalating more complex problems to appropriate internal team members. * Demonstrating a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training). * Continuously endeavoring to improve the quality of our support and service, both internally and externally. * Monitoring live online video conferencing events and providing live immediate assistance to participants. **What You Need to Succeed** To excel in this role, you will need: * 1-3 years of work experience, preferably with a SaaS company or a product/technology division. * Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus. * Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations. * Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. * Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment. * Fluency in Spanish, French, or Japanese is highly valued. **Work Environment and Company Culture** As a remote contractor, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is passionate about delivering exceptional support experiences, and we foster a culture of collaboration, innovation, and continuous learning. You will have access to onboarding and ongoing training, resource materials, and the tools you need to be effective in your role. **Career Growth Opportunities and Learning Benefits** As a Part-Time Tier 1 Customer Support Agent, you will have opportunities to: * Develop your skills and expertise in customer support, technical troubleshooting, and communication. * Work with a diverse range of clients and professionals from premier companies worldwide. * Collaborate with our team to improve the quality of our support and service. * Participate in ongoing training and professional development opportunities. **Compensation, Perks, and Benefits** As a contractor, you will be eligible for: * Competitive hourly rate. * Opportunities for additional hours based on volume. * Flexible scheduling to accommodate your needs. **How to Apply** If you are a motivated and customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. **Apply Now** Apply Job! We look forward to welcoming you to our team! Apply for this job