**Experienced MBA Leadership Development Program: Commercial/Customer Experience Strategist**

Join blithequark's dynamic team as a Commercial/Customer Experience Strategist in the MBA Leadership Development Program. This two-year rotational program offers a unique opportunity to develop your leadership skills, drive business growth, and shape the future of the airline industry. As a key member of our team, you will be responsible for developing and implementing commercial and customer experience strategies that drive revenue growth, improve customer satisfaction, and enhance the overall travel experience. **About blithequark** blithequark is a leading airline that has been keeping the world connected for over a century. With a strong commitment to innovation, customer satisfaction, and employee development, we are constantly seeking talented individuals to join our team. Our company culture is built on a foundation of values, including a passion for excellence, a commitment to safety, and a dedication to diversity and inclusion. **Key Responsibilities** As a Commercial/Customer Experience Strategist in the MBA Leadership Development Program, you will have the opportunity to work on a variety of projects that drive business growth and improve customer satisfaction. Some of your key responsibilities will include: * **Maximizing Profitability**: Aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities. * **Competitor Analysis**: Investigating competitors' pricing actions, initiating sales and other promotions to maintain market share. * **Customer Behavior Analysis**: Analyzing and understanding the complexities of airline consumer behavior and devising creative strategies for capturing additional revenue through varying the supply of our product. * **Data-Driven Decision Making**: Leveraging data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers. * **Process Improvement**: Developing recommendations for process improvements for reservations centers, call-handling, and segmentation in order to improve customer service, employee engagement, and maximize cost efficiencies. * **Customer Experience Improvement**: Improving the travel experience for Delta's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. **What You Need to Succeed** To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities. Some of the key requirements include: * **Current MBA Student**: You must be currently enrolled in an MBA program and have a planned graduation date by the Summer of 2025. * **Work Experience**: At least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience. * **Analytical and Creative Problem-Solving Skills**: You must be able to analyze complex data and develop creative solutions to drive business growth. * **Leadership and Communication Skills**: You must be able to lead and communicate effectively with cross-functional teams. * **Curiosity and Passion for the Airline Industry**: You must have a genuine interest in the airline industry and a passion for driving business growth. * **Safety and Security**: You must consistently prioritize the safety and security of yourself, others, and personal data. * **Diversity and Inclusion**: You must be able to work effectively with diverse teams and individuals. **What Will Give You a Competitive Edge** While the above requirements are essential for success in this role, there are several additional skills and qualities that will give you a competitive edge: * **Strong Analytical, Leadership, Written and Verbal Communication Skills**: You must be able to analyze complex data, lead and communicate effectively, and develop creative solutions to drive business growth. * **Collaboration and Problem-Solving Skills**: You must be able to work effectively with cross-functional teams and develop creative solutions to complex problems. * **Passion for Innovation**: You must be able to think creatively and develop innovative solutions to drive business growth. **Career Growth Opportunities and Learning Benefits** As a member of blithequark's MBA Leadership Development Program, you will have access to a range of career growth opportunities and learning benefits, including: * **Rotational Program**: You will have the opportunity to work in different departments and gain a broad range of experience. * **Mentorship**: You will be paired with a mentor who will provide guidance and support throughout your career. * **Training and Development**: You will have access to a range of training and development programs to help you develop your skills and knowledge. * **Networking Opportunities**: You will have the opportunity to network with other professionals in the industry and build relationships that will last a lifetime. **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a foundation of values, including a passion for excellence, a commitment to safety, and a dedication to diversity and inclusion. We offer a range of benefits and perks, including: * **Flexible Work Arrangements**: We offer flexible work arrangements to help you balance your work and personal life. * **Comprehensive Benefits Package**: We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Professional Development Opportunities**: We offer a range of training and development programs to help you develop your skills and knowledge. * **Diverse and Inclusive Work Environment**: We are committed to creating a work environment that is inclusive, diverse, and supportive. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Salary**: A competitive salary based on your experience and qualifications. * **Bonuses**: Eligible for bonuses based on performance. * **Stock Options**: Eligible for stock options based on performance. * **Comprehensive Benefits Package**: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Flexible Work Arrangements**: Flexible work arrangements to help you balance your work and personal life. **How to Apply** If you are a motivated and talented individual who is passionate about driving business growth and improving customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!