**Experienced Global Customer Solutions Specialist – Remote Customer Experience Management**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer experiences. As a leading global airline, we're dedicated to fostering an inclusive and diverse workforce that thrives in a dynamic environment. Our mission is to uplift communities and provide unparalleled service, and we're looking for talented individuals to join our team as a Specialist in Global Customer Solutions. **About arenaflex** arenaflex is a world-renowned airline with a presence in hundreds of locations worldwide. We serve millions of customers every year, and our commitment to diversity, equality, and inclusivity has earned us a reputation as a leader in the aviation industry. Our values of excellence, innovation, and customer-centricity drive everything we do, from our customer service to our internal operations. **Job Summary** As a Specialist in Global Customer Solutions at arenaflex, you'll play a critical role in ensuring that high-profile customer issues are addressed promptly and effectively. You'll collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. Your expertise and problem-solving skills will be essential in providing exceptional service to our customers and driving business growth. **Key Responsibilities** * Research and partner with stake-holding departments to address high-profile customer issues, ensuring that all parties are informed and aligned. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, identifying areas for improvement and implementing solutions. * Collaborate with external organizations to establish customer experience history for escalated incidents, ensuring that all relevant information is captured and analyzed. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring that all stakeholders are informed and aligned. * Proactively identify opportunities to improve customer resolution processes, implementing changes that drive business growth and customer satisfaction. * Offer subject matter expertise and escalation support to team members and external contact center groups, ensuring that all customers receive exceptional service. **Required Skills and Qualifications** * Minimum two years of operational or contact center experience, with a proven track record of resolving complex customer issues. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a focus on customer-centric solutions. * Proven analytical skills and attention to detail, with the ability to analyze complex data and identify trends. * Proficiency in email applications and Microsoft Office products, with the ability to learn new systems and technologies quickly. * Legal authorization to work in the United States without sponsorship, with a valid passport and work visa. * Experience with highly complex cases and customer service escalations, with a proven ability to resolve issues under pressure. **Preferred Qualifications** * Bachelor degree in English, Journalism, or related field, with a focus on customer service and communication. * Foreign language proficiency, with the ability to communicate with customers in multiple languages. * Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer experience and service excellence. * Experience in the airline industry, with a proven track record of delivering exceptional customer service. **Working Hours** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. You'll have the freedom to work from anywhere, at any time, as long as you meet your performance goals and deadlines. **Benefits** * Competitive salary ranging from $57,700 to $87,560, based on experience and skills. * Bonus eligibility, with opportunities to earn additional income based on performance. * Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance. * Parental leave and employee assistance program, with support for work-life balance and employee well-being. * Commuter benefits and flight privileges, with opportunities to travel and explore new destinations. * Paid holidays and time off, with a focus on relaxation and rejuvenation. * 401(k) plan with employee and company contribution opportunities, with a focus on retirement savings and security. **Why Join arenaflex** At arenaflex, you'll be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join us and become part of a global community that's passionate about customer experience and service excellence. **How to Apply** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. We value diverse experiences and encourage all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply Job! Apply for this job