**Experienced Data Analyst – Enhancing Customer Experience through Data-Driven Insights at arenaflex**

Are you a data enthusiast with a passion for driving business growth through data-driven insights? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as an Experienced Data Analyst. As a key member of our Studio Exploration and Examination group, you will play a pivotal role in shaping the future of arenaflex's customer experience through vital data analysis and research. **About arenaflex** arenaflex is a leading entertainment and media conglomerate that has been a household name for generations. Our commitment to innovation, creativity, and customer satisfaction has enabled us to stay ahead of the curve in an ever-evolving industry. As a data-driven organization, we recognize the importance of leveraging data insights to inform our business decisions and drive growth. Our team of experts is dedicated to harnessing the power of data to create a seamless and engaging experience for our customers. **Job Summary** We are seeking an experienced data analyst to join our team and contribute to the success of our Disney+ product, showcasing, and content curation initiatives. As a data analyst, you will work closely with our Sr. Director and cross-functional teams to investigate and analyze data, identify trends, and provide actionable insights to inform business decisions. Your expertise will help us drive customer satisfaction, engagement, and loyalty through data-driven strategies. **Key Responsibilities** * Assist in a wide range of qualitative and quantitative analysis exercises, including data collection, preparation, and analysis to build summaries, tables, and report sections * Join disparate data sources using SQL to support the daily activities of the Disney+ customer experience following project * Collaborate with cross-functional teams to conduct research at arenaflex, including presenting project objectives, business requirements, and timelines to efficiently target, promote, and enhance our datasets * Develop and maintain relationships with research partners within the team and across different divisions of the organization as well as external vendors * Analyze and prepare ongoing and impromptu reports involving quantitative and qualitative data for various teams within the product marketing, engagement, and product strategy of Disney+ and the Disney Streaming Pack * Manage assigned projects, execute quality assurance cycles, and report tasks and status to supervisor(s) to ensure completion within established timelines * Work with the Sr. Administrator and team to ensure that each outcome is decisively impactful and drives key independent direction * Collaborate with the team and research groups within Snowflake and Databricks * Maintain both exceptional verbal and written knowledge of data components and requirements * Respond to basic data requests from internal clients * Present findings based on research conducted and contribute to related business discussions * Stay at the forefront of SVOD and In-Home industry trends amidst a constantly evolving landscape **Work Environment and Schedule** This is a hybrid role, requiring face-to-face collaboration from Monday to Thursday and remote work on Fridays. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. **Essential Capabilities** * Proficiency with SQL, with the ability to extract and join disparate data sources * Ability to extract data and join with other data sources to develop a rich, comprehensive picture for the business * Strong quantitative thinking and analytical skills * Ability to work quickly and efficiently in a high-speed environment * Excellent communication and decision-making skills, as well as the ability to create clear and concise visual presentations * Strong multitasking abilities and the ability to work effectively in a climate of tight deadlines and continuous change **Preferred Capabilities** * Experience with data handling tools (e.g., SPSS, Q, MarketSight) * Experience with survey tools (e.g., Translate, Qualtrics, SurveyMonkey) * Experience working with large datasets and big data technologies, ideally cloud-based, like Snowflake, Databricks, or similar * Knowledge of R, Python, SAS, STATA, or similar programming languages * Postgraduate education in Statistical Research or Measurement * Quantitative analysis background, either provider-side or client-side * Experience with analyzing survey data to extract significant insights * Experience with membership-based plans of action and procedure **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a data analyst, you will have opportunities to: * Work on high-impact projects that drive business growth and customer satisfaction * Collaborate with cross-functional teams to develop and implement data-driven strategies * Develop your skills and expertise through training and professional development programs * Contribute to the development of arenaflex's data analytics capabilities and best practices * Stay at the forefront of industry trends and technologies through ongoing education and research **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate of $23/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment **How to Apply** If you are a motivated and detail-oriented data analyst with a passion for driving business growth through data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job