**Experienced Customer Support Representative - English Speaker for blithequark's Global Blockchain Platform**
Are you a customer service enthusiast with a passion for the blockchain industry? Do you want to be a part of a dynamic team that's revolutionizing the way people interact with digital assets? Look no further! blithequark, the global blockchain company behind the world's largest digital asset exchange by trading volume and users, is seeking an experienced Customer Support Representative to join our team in Bucharest, Romania. **About blithequark** blithequark is a trailblazer in the blockchain industry, dedicated to accelerating cryptocurrency adoption and increasing the freedom of money. Our mission is to create a platform where users can easily access and utilize digital assets, and our team is committed to providing exceptional support to our customers. As a Customer Support Representative, you'll be at the forefront of this mission, helping users navigate our world-class cryptocurrency exchange platform and ensuring their experience is seamless and enjoyable. **The Role** As a Customer Support Representative, you'll be responsible for providing top-notch support to our customers via our ticketing system, live chat, and email. Your primary goal will be to resolve customer queries, complaints, and identification approval processes in a timely and accurate manner. You'll also have the opportunity to work with other business units, providing customer liaison, documenting customer requests, and providing feedback. **Responsibilities** * Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers. * Handle customer enquiries, advice, and suggestions via email or online tools. * Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. * Handle customer complaints, any special cases or ad hoc tasks. * Collaborate with the team to resolve complex customer issues and improve overall customer satisfaction. **Requirements** * College degree or above. * Fluency in English. * Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply. * High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. * Ability to work under pressure, strong communication skills, and exceed beyond expectation. * Passionate for the customer service industry and can accept to work under different work shifts, including night shift. **Working at blithequark** * Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry. * Fast moving, challenging, and unique business problems. * International work environment and flat organisation. * Great career development opportunities in a growing company. * Possibility for relocation and international transfers mid-career. * Competitive salary. * Flexible working hours, Casual work attire. **What We Offer** * A dynamic and supportive team environment. * Opportunities for professional growth and development. * A comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Access to cutting-edge technology and tools. * A chance to work on exciting projects and contribute to the growth of a leading company in the blockchain industry. **How to Apply** If you're a motivated and customer-focused individual with a passion for the blockchain industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! **About Our Team** Our team is a diverse group of individuals from all over the world, united by a shared passion for the blockchain industry. We're a flat organization, with a focus on collaboration, innovation, and customer satisfaction. Our team members are passionate about what they do, and we're committed to creating a work environment that's both challenging and rewarding. **Why Join blithequark?** * Be part of a revolutionary industry that's changing the world. * Work with a talented team of professionals who are passionate about their work. * Develop your skills and expertise in a fast-paced and dynamic environment. * Enjoy a comprehensive benefits package and competitive salary. * Have the opportunity to work on exciting projects and contribute to the growth of a leading company. Don't miss out on this opportunity to join the blithequark team and be a part of the blockchain revolution! Apply now and take the first step towards a rewarding and challenging career in the blockchain industry. Apply for this job