**Experienced Customer Success Manager – Leadership Role in Fintech**

At blithequark, we're revolutionizing the rent coverage industry with cutting-edge fintech solutions that empower renters and operators alike. With a deep understanding of the complexities involved in real estate and insurance, we're leveraging AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. As a result, we've achieved remarkable success, with $4B+ in rent and deposits guaranteed, working with 9 of the country's top 10 operators, and being named one of Inc. 5000's fastest-growing companies, one of Forbes' Best Startup Employers, and one of Deloitte's Technology Fast 500. We're now seeking an experienced Customer Success Manager to join our team and help us build out and oversee a team of Analysts and Associates. This is a leadership role that involves taking responsibility for the performance and well-being of a team, consolidating feedback, prioritizing initiatives, and ensuring that all members are fully trained and up to date on all company initiatives. **The Opportunity** As a Customer Success Manager at blithequark, you will be responsible for the overall performance and growth of your team. You will work closely with the Underwriting Operations team to prioritize initiatives, identify and groom promising talent, and ensure that all team members are fully trained and equipped to handle any fluctuations in deal volume. You will also be responsible for making hiring decisions, scheduling, and processing payroll, as well as administering Performance Improvement Plans when necessary. **Key Responsibilities** * Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team * Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives * Make hiring decisions, schedule for your team, and process payroll * Identify and groom promising talent on the team * Ensure that all members of the team are fully trained and up to date on all company initiatives * Train a team of trainers to assist with new hire and other ad hoc training * Administer Performance Improvement Plans when necessary to guide your team to perform up to standard **What You Bring** * Minimum 2 years of experience in a leadership role * Bachelor's degree or equivalent experience * Comfortable with working with different personalities * Eager to grow your career in the real estate and insurance industry * A roll-up-your-sleeves mentality with excitement to research and learn what you don't know * Empathy, integrity, and a sense of humor! **Benefits** * Opportunities to make an impact within a fast-growing company * Medical, dental, & vision insurance, beginning day one * Health savings account with employer contribution * Generous PTO and paid holidays * Flexible working hours * 401(k) * Paid parental leave * Company-sponsored short and long-term disability * Flexible spending accounts (healthcare, dependent care, commuter) * Competitive salary **Base Salary** The base salary range for this role is between $85,000 - $95,000 annually. Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location, and current market data and may vary from the range above. **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Manager, you will have opportunities to: * Develop your leadership skills and take on new challenges * Work with a talented team of professionals who are passionate about making a difference in the rent coverage industry * Stay up-to-date with the latest industry trends and technologies * Participate in training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** Our office is a dynamic and collaborative environment where creativity and innovation thrive. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. We offer flexible working hours, a generous PTO policy, and a comprehensive benefits package to support your physical and mental well-being. **How to Apply** If you're a motivated and results-driven leader who is passionate about making a difference in the rent coverage industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all. We welcome applications from candidates of all backgrounds and perspectives. **Stay in Touch** If this role doesn't quite match your skills, but you're still interested in what we're doing, stay in touch and apply to our Dream Job to be one of the first to hear about future opportunities! Apply To this Job