**Experienced Customer Service Representative – Work From Home Opportunity with Blithequark's Medicare Retiree Solution Customer Service Center**

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at Blithequark's Medicare Retiree Solution Customer Service Center as a Customer Service Representative. In this role, you will have the opportunity to make a meaningful impact on the lives of our Medicare members, providing personalized support and guidance to help them navigate the complexities of their healthcare plans. **About Blithequark** At Blithequark, we are dedicated to delivering innovative and proactive customer service that exceeds the expectations of our members. Our team of knowledgeable and trusted advocates is committed to making a positive difference in the lives of our customers, and we are seeking like-minded individuals to join our ranks. As a Customer Service Representative, you will be an integral part of our team, working collaboratively with colleagues to provide exceptional service and support to our members. **Key Responsibilities** As a Customer Service Representative, you will be responsible for: * Educating plan benefits, answering questions, and resolving issues based on incoming telephone member contacts * Utilizing compliant documentation standards to ensure accurate and timely resolution of member inquiries * Providing empathetic and member-centric service, exceeding our members' expectations in every interaction * Ensuring that every member is shown respect, kindness, and that all questions are thoroughly answered and resolved * Collaborating with colleagues to share knowledge and best practices, and to provide support and guidance to one another **Essential Qualifications** To be successful in this role, you will need to possess: * Demonstrated ability to be empathetic and compassionate, with a strong commitment to delivering exceptional customer service * Ability to apply patience and adaptability in a fast-paced and dynamic environment * Basic computer, typing, and telephony skills, with the ability to navigate multiple systems and software applications * High School diploma, G.E.D., or equivalent experience * Or, equivalent military experience **Preferred Qualifications** While not required, we prefer candidates with: * Customer service experience, preferably in a healthcare or insurance setting * Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues alike **COVID-19 Vaccination Requirement** As a condition of employment, you will be required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. **Work Environment and Company Culture** As a work-from-home Customer Service Representative, you will have the flexibility to work from the comfort of your own home, with the support and resources of our team behind you. Our company culture is built on the principles of diversity, inclusion, and belonging, and we strive to promote a culture of empathy, compassion, and understanding in every aspect of our work. **Compensation and Benefits** As a valued member of our team, you will be eligible for a competitive salary, with a pay range of $17.00 to $27.16 per hour, depending on your location and experience. You will also be eligible for a $1000 sign-on bonus, as well as an additional $2000 bonus after 180 days of employment. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) retirement plan and paid time off. **Career Growth Opportunities and Learning Benefits** At Blithequark, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you succeed in your role. From on-the-job training and coaching to online courses and workshops, we are dedicated to helping you build the skills and knowledge you need to excel in your career. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! **Equal Opportunity Employer** Blithequark is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which Blithequark provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job