**Experienced Customer Service Representative (Remote) – Delivering Exceptional Guest Experiences for blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team of dedicated professionals at blithequark, where we're redefining the art of customer service. As a Customer Service Representative at blithequark, you'll be part of a remote team that's dedicated to providing world-class service to our guests and travel advisors. You'll be the face of our company, representing our values of Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, and Responsible. If you're a self-starter with excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional guest experiences, we want to hear from you. **About blithequark** blithequark is a leading provider of unique and immersive experiences that enrich people's perspectives through inspired travel. Our mission is to deliver personalized and immersive experiences that are 180 degrees from ordinary. With a focus on small ship cruises and unique voyages to the world's best small ports and hidden harbors, we offer our guests an unforgettable experience that's tailored to their individual needs and preferences. **Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Conducting daily production work related to the processing of bookings in our systems and subordinate systems, with a focus on high-level booking quality and accuracy. * Processing reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system. * Applying company policy effectively to bookings. * Providing 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times. * Acting as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts. * Assisting in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings. * Performing sales call backup to Reservations in peak call times, as directed by management. * Adhering to company policy and procedure. * Demonstrating a strong functional knowledge of the blithequark product. * Advising supervisor of all problems and recommended resolution in a timely manner. * Assisting guests or travel advisors in troubleshooting on MyWindstar or related external blithequark Systems. * Other duties as assigned by management. **Qualifications** To be successful in this role, you'll need: * Cruise or tour operations/reservations experience preferred but not required. * Previous customer service experience preferred. * The ability to communicate in writing and verbally with professionalism, credibility, and confidence. Present information in a positive and convincing manner. * Capability to organize and manage multiple tasks simultaneously. * Self-starter with excellent task management skills. * A basic understanding in all Microsoft Office programs. **Benefits** As a full-time employee at blithequark, you'll enjoy a comprehensive benefits package that includes: * Medical, Dental & Vision * HSA & FSA * Life & Disability * Accident, Hospital & Critical Illness * Pet Insurance * Vacation, Sick Time, and paid Holidays * 401(k) with Company Match * Employee Assistance Plan * Education Assistance * Employee Discounts & Travel Deals **Work Environment** As a remote employee, you'll have the flexibility to work from the comfort of your own home. However, please note that this is not a suitable replacement for dependent care. You'll need to have access to a hard-wired internet connection and be able to work independently with minimal supervision. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and coaching * Online training and certification programs * Mentorship and career development support * Opportunities for advancement and career growth **Why Join blithequark?** * Work from the comfort of your own home with a flexible schedule * Enjoy a comprehensive benefits package that includes medical, dental, and vision insurance * Develop your skills and knowledge through on-the-job training and online training programs * Be part of a dynamic and supportive team that's dedicated to delivering exceptional guest experiences * Enjoy a range of employee discounts and travel deals **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we want to hear from you. Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job