**Experienced Bilingual Customer Service Representative – Remote Healthcare Solutions**

Are you a customer service professional with a passion for helping others and a flair for communication in both English and Spanish? Do you thrive in a flexible, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a trusted leader in providing tailored contact center solutions within the healthcare industry. As a Bilingual Customer Service Representative, you'll play a vital role in supporting patients, caregivers, healthcare providers, and pharmaceutical companies across the country. **About blithequark** blithequark is a Georgia-based company that has been making a difference in the medical field for years. Our mission is to provide exceptional services that make healthcare more accessible and impactful. With a fully remote team, you'll have the opportunity to work from the comfort of your home, enjoying a better work-life balance while making a real difference in people's lives. **Position Overview** As a Bilingual Customer Service Representative, you'll be the face of blithequark, providing top-notch service to our clients and their patients. Your primary responsibilities will include: * Providing exceptional service through inbound and outbound calls, emails, and chats in both English and Spanish * Assisting patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling * Addressing and resolving issues with empathy and professionalism * Troubleshooting technical issues and maintaining precise, organized records of all interactions * Utilizing active listening, basic medical terminology, and bilingual communication skills to effectively assist callers **Qualifications** To succeed in this role, you'll need: * A high school diploma or equivalent * A quiet, private workspace at home with a wired high-speed internet connection * At least 1 year of customer service or call center experience * Proficiency in Microsoft Windows/Office applications and the ability to set up and operate computer equipment * Strong communication, problem-solving, and time-management skills * Fluency in Spanish and English (bilingual candidates required) * Ability to sit for extended periods while using a computer and phone **Preferred Qualifications** While not required, we prefer candidates with: * Experience in the healthcare industry * Post-secondary education or training in a relevant field **What We Offer** As a valued member of our team, you'll enjoy: * Competitive Pay: Earn up to $1.50 extra per hour, paid monthly based on actual hours worked, performance, and attendance metrics * Work-Life Balance: Fully remote position with flexible scheduling * DailyPay: Immediate access to earned wages * Comprehensive Benefits: + Medical, dental, vision, life insurance, and disability coverage + Paid Time Off (PTO): Earn up to 2 weeks of paid time off per year + 401(k) Savings Plan: Includes a generous company match + Paid Holidays: Six paid holidays + Company-Provided Equipment: Tools to support your success **Schedule & Availability** This is a Full-Time position (up to 40 hours per week) with a flexible schedule that includes: * Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM (Eastern Time) * After training, you'll be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements * The position offers a flexible work schedule with 8-hour shifts between 12 PM and 11 PM (Eastern Time) * Please note that your schedule will include one weekend day (Saturday or Sunday) each week **Why Join Us?** At blithequark, we believe in empowering our team to create positive outcomes in healthcare. With our supportive culture, industry-leading benefits, and a mission-driven team, you'll thrive in a role that truly makes a difference. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws. **Minimum Wage Requirement** Please note that we are unable to hire candidates in states where the offered wage does not meet the state or local minimum wage requirements. **Ready to Apply?** If you're empathetic, patient, and solution-oriented with a passion for service, this is the role for you! Take just 3 minutes to complete our mobile-friendly application and take the next step toward an impactful, fulfilling career. Join blithequark – where customer care meets healthcare excellence!