Epic Resolute HB Application Support Analyst
About the position We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket resolution, revenue cycle stabilization, and operational support across hospital billing workflows. The consultant will work in a fast-paced, high-volume environment supporting revenue cycle staff and clinical operations, and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow. Responsibilities • Provide day-to-day break/fix support for Epic Resolute Hospital Billing (HB) during and after go-live. • Triage, analyze, and resolve incident and service request tickets related to: • Charge capture, charge router, and charge review workqueues • Coding and documentation-related billing holds • Account edits, claim edits, and claim edit workqueues (CE WQs) • Claim generation, submission, and remittance posting • AR follow-up workflows, denials, and self-pay processes • Credit balances, adjustments, write-offs, transfers, and refunds • Work within the organization’s ITSM/ticketing system to prioritize and document all work. • Collaborate with billing teams, HIM/coding, compliance, reimbursement, revenue integrity, patient access, and clinical teams to validate solutions and support workflow stability. • Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity. • Maintain and optimize HB build, including: • Billing rules, fee schedules, payer-specific configuration • Workqueue routing and resolution pathways • Account, claim, and statement formatting • DRG and APC workflows in coordination with HIM/Coding and Finance • Coordinate across integrated application teams (e.g., ClinDoc, Orders, Pharmacy, Grand Central, Cadence/Prelude, Beaker) to support end-to-end revenue cycle workflows. • Participate in on-call rotation (evenings, nights, weekends as needed) during go-live and early stabilization. • Ensure all changes follow the organization’s change management and governance procedures. • Create and update knowledge base documents, known-issues trackers, and quick reference guides to support front-line staff and Tier 1 support. Requirements • Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB. • 2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic. • At least one recent Epic go-live or major upgrade providing HB support. • Strong understanding of hospital revenue cycle workflows, including: • Front-end to back-end billing impacts (registration → charge capture → coding → billing) • Claim submission and remittance workflows • Denials, AR follow-up, and reimbursement methodologies • Experience working with ticketing/ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments. • Strong analytical and problem-solving skills with attention to accuracy and financial impact. • Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat). • Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization. Nice-to-haves • Experience supporting multi-hospital systems with complex payer mixes. • Familiarity with revenue integrity, charge auditing, compliance, and reimbursement strategy. • Experience with HB reporting and analytics (e.g., HB dashboards, KPI monitoring, productivity reporting). • Prior experience developing training materials, quick reference guides, or job aids for revenue cycle staff. Apply tot his job