Customer Service Representative

Company: Bon Chef About Us: Bon Chef is a leading provider of premium culinary equipment and supplies, committed to delivering exceptional quality and service to our customers. Our innovative products are trusted by chefs and food service professionals worldwide, and we take pride in our ability to meet the unique needs of our clients. Job Summary: We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Bon Chef. The ideal candidate will be passionate about providing outstanding customer service, have excellent communication skills, and be able to handle a variety of customer inquiries with professionalism and efficiency. As a Customer Service Representative, you will play a key role in ensuring our customers have a positive experience with our brand. Key Responsibilities: • Respond promptly and courteously to customer inquiries via phone & email. • Assist customers with order tracking, and troubleshooting any issues with orders. • Order Entry of incoming PO’s • Process returns, exchanges, and refunds in accordance with company policies. • Maintain up-to-date knowledge of Bon Chef’s product line and industry trends to better serve our customers. • Resolve customer complaints and escalate complex issues to the appropriate department when necessary. Qualifications: • High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service. • Strong verbal and written communication skills. • Excellent problem-solving abilities and attention to detail. • Ability to manage multiple tasks simultaneously in a fast-paced environment. • Proficiency in using customer service software, such as CRM systems. • A positive attitude and a genuine desire to help customers. Job Type: Full-time Pay: From $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person Apply tot his job