Credit Controller

Credit Control Assistant OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! CREDIT CONTROL @ CARWOW At Carwow, the financial operations and credit control teams are essential for the company's sustained growth. The finance team, led by the CFO, handles all financial matters, including managing Carwow's expansion across its main markets. Within this department, the Credit Control team is responsible for managing accounts receivable and ensuring a healthy cash flow. This team focuses on improving collection processes and managing credit risk efficiently, which is critical for supporting the high volume of transactions and new business initiatives. They work to maintain financial stability and support the company's overall operational goals. YOUR MISSION We are seeking a Credit Control Assistant to join our finance team on a fixed term 3-month contract. The Credit Control Assistant will be responsible for ensuring the timely collection of outstanding debts. KEY RESPONSIBILITIES Contacting customers who owe money to the company, primarily through phone calls, in a professional and courteous manner Answering inbound calls from customers querying potential invoice issues Following up on overdue accounts and negotiating payment plans as necessary Keeping accurate records of all communication and actions taken on accounts Assisting with the preparation of monthly reports and analyses of accounts Resolving any disputes or discrepancies with customers Capable of collaborating with cross-functional teams to achieve common goals and enhance overall debt recovery KEY REQUIREMENTS Comfortable using spreadsheets Strong attention to detail and the ability to work independently Good organizational skills and ability to prioritize tasks Ability to work well under pressure and meet deadlines Previous experience in a credit control or collections role is valued but not mandatory. Proven team player with a collaborative mindset and a commitment to achieving collective success Strong communication and customer service skills BONUS POINTS Experience with Salesforce and Aircall INTERVIEW PROCESS Introductory call with our Talent team Step one with hiring manager and Finance Director WHAT’S IN IT FOR YOU Full benefits list depending on location - Talent team will add this Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.