Commercial Loan Servicing Representative
About the position About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Responsibilities • Support internal and external customers with inquiries and complaints regarding loan servicing needs • Monitor loan system and resolve customer issues, and process complex transactions online • Perform moderately complex administrative, transactional, operational and customer support tasks • Act as primary loan servicing contact that involve construction monitoring and disbursements • Monitor collateral and preparing payoff letters, releasing collateral • Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing • Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals • Interact with internal customers • Receive direction from leaders • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Requirements • 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Nice-to-haves • Commercial Loan experience • Ability to review and interpret complex commercial loan documents • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Intermediate Microsoft Office (Word, Excel, and Outlook) skills • Excellent verbal, written, and interpersonal communication skills • Strong analytical skills with high attention to detail and accuracy • Intermediate Microsoft Office (Word, Excel, and Outlook) skills • Ability to manage a pipeline within key performance indicators Apply tot his job