Card Services Team Member I, Chelmsford, MA, Full-Time, Hybrid

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Card Services Team Member I to assist with Card Services Department responsibilities, support members and staff, and contribute to achieving departmental goals. Responsibilities Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes Assist the Card Services Department with achieving key performance goals and service level standards Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Provide phone coverage to assist the Information Center, Branches, various departments, and members Process daily work within service level, to include but not limited to: Dispute Service requests, Maintain Travelers Files, Plastics Re-Issue Service requests/reports, GL Reconciliation Complete training courses within established guidelines Identify potential gaps in process, systems and training to share ideas for improvement Perform other job-related duties as assigned by Manager(s) Skills 6 months or more related experience, financial institutions preferred Prior customer service experience Strong PC skills Prior experience working with Fraud disputes or the equivalent in a related field Company Overview DCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is