Business Systems Analyst

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats. As a Business Systems Analyst, you will support the IT Applications team by maintaining and improving business applications, gathering requirements, troubleshooting issues, and assisting with system configurations. Responsibilities Assist in gathering and documenting business and technical requirements under the guidance of senior team members Support the configuration, maintenance, and day-to-day operations of SaaS and GTM applications Help triage, research, and resolve tickets related to supported applications, escalating as needed Perform basic Salesforce administration tasks, including data entry, user support, and report/dashboard maintenance Participate in application testing, data validation, and system upgrades Assist in maintaining application documentation and process guides Stay current on new application features and releases, and share learnings with the team Contribute as a member of an agile scrum team, participating in planning, testing, and project activities Skills Bachelor's degree in Business Administration, Computer Science, Information Systems, or equivalent experience 0–2 years of experience in a business systems, IT, or analyst role (internships or coursework accepted) Basic understanding of business applications (Salesforce, marketing automation, or other SaaS tools preferred) Strong analytical skills with attention to detail and accuracy Familiarity with Excel or other data management tools Eagerness to learn, problem-solve, and develop technical and functional expertise Strong communication and collaboration skills Exposure to Salesforce or other CRM/ERP platforms Familiarity with marketing automation tools (e.g., Eloqua, Pardot) a plus Experience working in an agile or team-based environment Salesforce Administrator certification (or interest in pursuing one) Benefits Health, Dental, and Vision Benefits Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan FSA and Dependent Care Accounts + EAP, where applicable Educational Reimbursement 401k with Employer Match or Pension where applicable Pet Insurance (US Only) Parental Leave (US Only) Hybrid and Remote Work Model Company Overview We’re on a mission to reveal cyber risk and build business resilience by exposing the threats organizations can’t see. It was founded in 2007, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship ExtraHop has a track record of offering H1B sponsorships, with 1 in 2025, 7 in 2024, 2 in 2022, 3 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.