Bilingual Interpreters

Exciting Customer Service Opportunity at Teleperformance USA with Lensa Join a dynamic global team committed to delivering exceptional digital business services. Explore this role and discover how you can grow within a supportive and innovative environment! About Lensa and the Role Lensa is a career site dedicated to helping job seekers find excellent opportunities across the US. We do not directly hire but partner with clients, recruiting agencies, and marketing partners to promote jobs, including this one with Teleperformance USA. By clicking "Apply Now" or "Read more," you will be redirected to the employer's site, where your information will be subject to their privacy policies. Category: Customer Service/Support About Teleperformance (TP) TP is a global, digital business services provider delivering innovative solutions to help top brands streamline their operations sustainably. • Over 500,000 passionate employees worldwide speaking more than 300 languages • Committed to supporting communities, clients, and the environment Benefits of Working with TP • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k, and more) • Paid Time Off • Employee wellness and engagement programs TP and You At TP, we fuse advanced technology with personalized service, guided by industry expertise to make lives simpler, faster, and safer. You will be a vital part of this mission, engaging with diverse customers in an collaborative environment where every day presents new challenges and opportunities for growth. As an example of our commitment to career development, our Chief Client Officer started her journey as an agent—proof that at TP, the sky’s the limit! Your Responsibilities • Handle bilingual (Spanish/English) customer inquiries via phone, email, chat, or social media • Calmly resolve and de-escalate customer issues • Escalate complex interactions appropriately • Assist with payments and service requests • Accurately log call details for reporting and auditing • Provide feedback for continuous improvement • Achieve and surpass sales goals set by the team Qualifications • High School Diploma or equivalent • At least 6 months of customer service experience • Must be 18+ years old • Ability to type at least 25 words per minute • Familiarity with Windows-based systems • Customer service or sales experience preferred • College degree considered a plus but not mandatory Key Competencies • Process Excellence: Commitment to adherence and customer satisfaction • Collaboration: Effective teamwork with supervisors and departments • Communication: Excellent listening and analytical skills • Organizational Skills: Strong problem-solving abilities • Emotional Intelligence: Remaining focused under pressure • Open-Mindedness: Adaptability to feedback and change • Critical Thinking: Quick analysis and decision-making • Solution-Oriented: Proactive approach to customer needs Work From Home Requirements • Minimum download speed of 15.0 Mbps • Minimum upload speed of 5.0 Mbps • No packet loss with ping under 50ms • Internet cannot be via Satellite, Mobile Data, P2P, or VPN • Proof of internet speed required • Quiet, clean workspace for optimal performance Join Our TP Family We prioritize creating a work environment where employees feel valued, inspired, and supported. We believe that a happy, healthy workforce fosters creativity and engagement. Our culture champions inclusion and diversity, ensuring everyone feels welcomed and appreciated. Equal Opportunity Employment TP is an Equal Opportunity Employer and welcomes applications from all backgrounds, including individuals with disabilities and veterans. If you have questions about this posting, please contact [email protected].