Associate Technical Support Consultant
Welcome to CDW, where we believe in providing innovative and reliable technology solutions to our clients. We are currently seeking an enthusiastic and driven individual to join our team as an Associate Technical Support Consultant. As a vital member of our support team, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on our clients' businesses. In this role, you will use your technical expertise and exceptional customer service skills to troubleshoot and resolve technical issues, ensuring our clients' satisfaction. If you are passionate about technology and have a strong desire to help others, we encourage you to apply. Provide technical support: The primary responsibility of an Associate Technical Support Consultant is to provide technical assistance to clients in a timely and efficient manner. Troubleshoot technical issues: The candidate will be responsible for identifying and troubleshooting technical issues reported by clients, using their knowledge and expertise to resolve them effectively. Ensure client satisfaction: The Associate Technical Support Consultant will play a crucial role in maintaining client satisfaction by addressing their technical concerns and providing effective solutions. Utilize technical knowledge: The candidate will be expected to have a strong understanding of various technologies and be able to apply that knowledge to troubleshoot and resolve technical issues. Communicate effectively: Strong communication skills are essential for this role, as the candidate will be required to communicate technical information to clients in a clear and concise manner. Collaborate with team members: The Associate Technical Support Consultant will work closely with other team members to resolve complex technical issues and ensure a seamless support experience for clients. Stay updated with technology: It is important for the candidate to stay updated with the latest technology trends and updates in order to provide the best support to clients. Document support processes: The candidate will be responsible for documenting the troubleshooting steps and solutions for future reference and to improve the support process. Adhere to company policies: The candidate will be expected to adhere to all company policies and procedures, including security and confidentiality protocols. Maintain professional demeanor: As a representative of our company, the candidate must maintain a professional and friendly demeanor while interacting with clients and colleagues. CDW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job